How it works
When a delivery fails because of GoGoHungry — our platform or operations — and not because of incorrect address details, an unreachable customer, or similar customer-side issues, you are covered under this guarantee.
You get the same food again at no charge (items up to your original order), and if you paid online, we also refund the money you paid.
What qualifies
- The failure must be verified as being on our side.
- Wrong address, unreachable customer, or refusal to accept delivery does not qualify.
- Each case is reviewed by our support team before the guarantee is applied.
What you receive
- Same food, free — replacement of what you ordered (or equivalent items up to that value), at no charge.
- Online refund — if you paid via UPI/online, the amount you paid is refunded. Cash on Delivery orders do not get a money refund (you did not pay online).
How to claim
Contact our support team at contact@gogohungry.xyz with your order details. We respond within 36 hours and will verify eligibility before processing your free replacement and, if applicable, your online refund.
What this does not cover
- Orders cancelled or refused by the customer after confirmation.
- Delays caused by weather, traffic, or campus access restrictions outside our control.
- Standard refund policy for confirmed orders — see Terms & Privacy for details.